By Stephen Anthony Campbell
After I posted my blog entry about my experience at Enterprise Rent-A-Car's downtown Atlanta location, I sent an email to the Chairman and CEO of Enterprise, Andrew C. Taylor. I was very surprised and pleased to get very swift response. I received an email from the Enterprise Regional Rental Manager. He wrote:
" Mr. Campbell,
My name is Jason De Lucca; I am the Regional Rental Manager over the West Region of Atlanta. I have been made aware of the situation that happened at our Courtland location this past weekend and I would like you to know that on behalf of the Enterprise Rent-A-Car and the Taylor family I truly apologize for this terrible inconvenience!
I would like the opportunity to discuss this with you if possible; is there a phone number you can be reached at? Enterprise Rent-A-Car is fully committed to your complete satisfaction as well as respecting and serving the needs of any person with disabilities.
Again, I would appreciate the opportunity to discuss this with you if you are available.
Sincerely,
Jason De Lucca"
I spoke with Mr. De Lucca and he assured me that Enterprise is committed to customer satisfaction and in no way encourages the practice. He also told me that he will have a conversation with employees at that location as well as all others within his territory. After our conversation I was satisfied that this was an isolated incident and the company's immediate action to the matter reinforced is apology. Mr. De Lucca at one point asked me what they could do to win me back as a customer. I told him that I was satisfied with them taking action on the matter. He asked me if I would be willing to accept a free weekend rental to make up for the situation. I accepted, however I made it clear that my main concern was for this not to happen to anyone again.
Showing posts with label Enterprise. Show all posts
Showing posts with label Enterprise. Show all posts
Monday, July 6, 2009
Saturday, July 4, 2009
Enterprise Shamefully Advertises Cars In Disabled Parking Spaces
By Stephen Anthony Campbell
Everybody does it right? It's no big deal parking in the handicap space. It's not like someone will actually use it. It's a waste of a prime parking space. I'm sure those are some of the reasons people who are not disabled use when they park in parking spaces assigned for person with disabilities or "handicap." It's shameful when an individual does it knowingly, for the sake of convenience. It takes on a disgraceful and just plain mean tone when a company violates the use of the space.
It’s July 4, 2009, and my uncle and I were looking to rent cars for the weekend. My uncle is a long haul truck driver, his truck is being repaired in Wisconsin, and so he was able to get a ride down to Georgia from another driver heading to Florida. We were going to book a car for Friday July 3, but my uncle was running late and didn't get into town until after midnight. The airport location was sold out, so I looked for locations that would be open on Saturday 7/4 and found the Atlanta, 303 Courtland Street location open and they had available cars.
When we pulled into the parking lot, I couldn't help but notice that someone at Enterprise had parked two of their cars in the disabled parking spaces, with signs that said "Rent Me 404-659-6050." I found this to be really distasteful. Perhaps they thought that because it's the 4th of July, that disabled people would be interested in renting a car there. Perhaps they thought that no one would be offended by this.
I find it amazing that management at Enterprise would allow this kind of behavior. It's practically a slap in the face of people that utilize those parking spaces. I think the most sickening thing is not the fact that they parked a car there, but they are using the space to advertise. Needless to say, I decided to not rent the car. I didn’t need to rent a car that bad that I'd give this company my money. So I only got out of the car to take a picture of what this Enterprise location did. Enterprise really should be ashamed of their actions. I don't know if I will ever deal with this company again. I'll wait to see what Enterprise's corporate management has to say before I make a decision.
Everybody does it right? It's no big deal parking in the handicap space. It's not like someone will actually use it. It's a waste of a prime parking space. I'm sure those are some of the reasons people who are not disabled use when they park in parking spaces assigned for person with disabilities or "handicap." It's shameful when an individual does it knowingly, for the sake of convenience. It takes on a disgraceful and just plain mean tone when a company violates the use of the space.It’s July 4, 2009, and my uncle and I were looking to rent cars for the weekend. My uncle is a long haul truck driver, his truck is being repaired in Wisconsin, and so he was able to get a ride down to Georgia from another driver heading to Florida. We were going to book a car for Friday July 3, but my uncle was running late and didn't get into town until after midnight. The airport location was sold out, so I looked for locations that would be open on Saturday 7/4 and found the Atlanta, 303 Courtland Street location open and they had available cars.
When we pulled into the parking lot, I couldn't help but notice that someone at Enterprise had parked two of their cars in the disabled parking spaces, with signs that said "Rent Me 404-659-6050." I found this to be really distasteful. Perhaps they thought that because it's the 4th of July, that disabled people would be interested in renting a car there. Perhaps they thought that no one would be offended by this.
I find it amazing that management at Enterprise would allow this kind of behavior. It's practically a slap in the face of people that utilize those parking spaces. I think the most sickening thing is not the fact that they parked a car there, but they are using the space to advertise. Needless to say, I decided to not rent the car. I didn’t need to rent a car that bad that I'd give this company my money. So I only got out of the car to take a picture of what this Enterprise location did. Enterprise really should be ashamed of their actions. I don't know if I will ever deal with this company again. I'll wait to see what Enterprise's corporate management has to say before I make a decision.
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